This email etiquette training will help you and your employees avoid embarrassing errors and make your best impression on customers and colleagues.
In spite of texting and other informal means of communication, business correspondence still counts. And email is still the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Use this email skills video to learn about:
- Email etiquette and best practices.
- Openings and closings.
- Proper formatting and subject lines.
- Grammar and punctuation.
- Writing “bad news” emails.
- Email customer service.
No matter how long you've been using email, you’ll learn some very important guidelines that will improve communication, protect you from catastrophes, and ensure your messages are professional, every time.