Shopping Info

30 Day Risk-Free Guarantee
We guarantee the quality and effectiveness of our products. If you're not happy, we're not happy. You may return anything you buy from us within 30 days of receipt for a full refund. For complete information see Our Return policy.

Quantity Discounts
Quantity discounts are available for most titles. A discount table for each product is located on the product's webpage near the pricing. Most discounts start at 3% off retail for 50 units. Titles cannot be combined to achieve quantity discounts. Your discount will be calculated automatically as items are added to the cart.

We ship most orders through FedEx or USPS. Orders may not ship the same day, and ground shipments may take 7-10 days to arrive. All shipments are F.O.B. West Chester, Pennsylvania, USA. For expedited or rush service, FedEx or Express service is available at checkout, and those orders received before 4:00 PM Eastern Time usually ship the same day if product is available.

While most items in our store are always in stock, shipping is subject to availability. If your item is currently backordered it will be listed as such in the store with an expected arrival time to our warehouse. Estimated delivery times do not include weekends or holiday schedules, but business days only. Items ordered together are not always shipped together. If you have critical shipping needs, please place your order by phone at 800-633-4533.

Payment Terms
We accept the following credit cards - American Express, Visa, Mastercard & Discover. Your credit card will be charged at checkout. To have your order invoiced, please contact our Customer Service Team at 800-633-4533. The following applies to any requests for invoicing:
    • Orders must be over $1000.
    • Purchase order or confirmation on company letterhead must be sent prior to us approving terms and releasing your order for shipment.
    • Payment is due 30 days from invoice date..
    • Overdue invoices will be assessed an interest fee of 1.5% per month.
    • You may elect to pay your invoice using a credit card however you remain liable for interest fees of 1.5% per month plus a credit card processing fee of 3.5%.
Our Taxpayer ID is 23-2039609. HRDQ only collects state tax for orders shipped to addresses in Pennsylvania, Florida, and Ohio USA. If you are shipping to any of these states and are exempt from state sales tax, please contact us so we may properly set up your account before you place your first order. These are the current tax rates for which we are required to collect:
    • State sales tax of 6% is collected on all shipments to Pennsylvania.
    • State and County sales tax of up to 7.5% total is collected on all shipments to Florida.
    • State and County sales tax of up to 6.5% total is collected on all shipments to Ohio.
We're sorry if our products did not meet your needs or expectations. Our return policy is 30 days from the date of invoice. For complete information see Our Return policy.

Ordering By Mail or Fax
If you would like to order by mail or fax, you can download our PDF order form. Our fax number is 610-279-0524 (you'll also find it printed at the top of the form).

International Orders
We welcome international orders! All orders placed online through will be shipped via FedEx from our warehouse in Pennsylvania. Pricing is based on U.S. funds only. Free shipping or discounted shipping promotions are not applicable to international orders. Additional taxes, tariffs, or shipping/handling expenses are the responsibility of the customer. You may also place an order with an HRDQ Reseller in your region to potentially save in shipping time and costs. Click here for a list of our HRDQ International Resellers.

Other Questions?
Please don't hesitate to contact us online or call us at 800-633-4533.