RTL: Supervisor Communication Skills
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RTL: Supervisor Communication Skills


This product includes an Instructor-Led Classroom Training Program and a Supplemental Self-Study PowerPoint, providing a complete toolbox for skill development. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware that you can download, customize, and reproduce.

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Item ID:2750E1SCS
Supervisor Communication Skills
Reproducible Training Library Course

In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It's as important to know what you don't want as it is to know what you do want.

In this course, you will learn the importance of assertive speaking -- asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.

Learning Outcomes:
  • Identify the characteristics of assertive behavior and include them inyour interactions
  • Ask directly for what you need without being aggressive
  • Confront problem behaviors successfully
  • Create equitable compromises with employees and peers
  • Hold others accountable
  • Manage conflicts to achieve productive outcomes
  • Deal with difficult people effectively
Program Contents:
  • Principles of Effective Communication
  • Principles of Assertive Communication
  • Putting Assertiveness to Work
  • Handling Specific "Difficult" Personality Types
What's included in the download:
  • 4 hours / Half Day
  • Includes: Instructor Guide, Participant Guide, PowerPoint Presentation, Course Overview, Learning Summary, and Course Evaluation
  • Supplemental Learning Materials and Action Plan
  • Supplemental Self-Study PowerPoint

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