How It Works
The TCSI presents teams with five typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.
- Identify their preferred strategy for handling conflict.
- Gain an understanding of five different conflict strategies.
- Learn the appropriate use of each strategy.
- Develop procedures for managing disagreements.
The participant booklet includes pressure-sensitive scoring, descriptions of the five team conflict strategies, interpretation, and action planning. In addition to administrative guidelines and theoretical background, the detailed facilitator guide features a sample training design, a training activity with reproducible participant handouts, and overhead transparencies.