Team Conflict Strategies Inventory - Facilitator Set

HRDQ

Assessment

Variant

How It Works

The TCSI presents teams with five typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.

• Identify their preferred strategy for handling conflict.
• Gain an understanding of five different conflict strategies.
• Learn the appropriate use of each strategy.
• Develop procedures for managing disagreements.

Product Type
Assessment and workshop

Time Required
1 hour

What to Order

Order one facilitator set per facilitator and one self assessment per participant.

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received a BS in communications media with an emphasis in organizational communication from Indiana University of Pennsylvania. His areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Eileen M. Russo, Ph.D. is former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior and an MS in social psychology from the University of Pittsburgh. Dr. Russo has a BA in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. As vice president of research and development, she was responsible for overseeing the development of HRDQ products.

The HRDQ Development Team creates soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. At HRDQ, we believe an experiential approach is the best catalyst for adult learning. Our unique Experiential Learning Model has been the core of what we do for more than 40 years. Combining the best of organizational learning theory and proven facilitation methods with an appreciation for adult learning styles, our philosophy initiates and inspires lasting change.