Communication Skills Training Materials 

Excellent communication is an essential part of a collaborative, efficient, and successful organization. Yet, according to a Salesforce report, 86 percent of corporate executives, employees and educators say that ineffective communication is a large reason for many failures in the workplace. It’s clear that many organizations struggle with effective communication. The good news is that it can be worked on and improved. Use the communication skills training materials available at HRDQ to develop a more collaborative and communicative environment in the workplace.

What’s My Communication Style
This powerful assessment determines the different types of communication a person has. Participants learn their preference for one of four types of communication styles, recognize the various facets of communication, and learn how to use their own style to enhance communication.

Learning to Listen
This effective listening skills test helps individuals develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

Interpersonal Influence Inventory
The Interpersonal Influence Inventory reveals a preference for one of four dominant interpersonal styles. This powerful learning tool helps people understand how they come across to others and work toward becoming more effective communicators.

The Aspects of Communication
Team members are almost always required to work together and communicate effectively in order to meet goals and provide value to the organization. Knowing the different aspects of communication and what they entail can help employees relate to one another better.
  • There are four distinct aspects of communication:
    • Verbal. The words used to communicate.
    • Paraverbal. The manner used to communicate meaning, such as tone and inflection.
    • Body Language. The way people use their bodies to communicate, such as the way they shake hands or maintain eye contact.
    • Personal Space. The interpersonal distance (one’s preferred physical space in relation to others) as well as one’s appearance and arrangement of their work or home spaces.

Communication Styles
To bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of communication styles and their effects on other people. Our "What’s My Communication Style?" assessment is a great way to start your communication skills training program! 

  • There are four main communication styles:
    • Direct. Direct communicators are people who take charge, are competitive, fast-paced, authoritative, and are leaders who like to be in control.
    • Spirited. Spirited communicators are people who are enthusiastic, friendly, high-profile, and are motivators and decision makers.
    • Considerate. Considerate communicators are people who are warm, cooperative, reliable, caring, and are available to counsel others.
    • Systematic. Systematic communicators are people who are accurate, objective, factual, organized, and they enjoy problem solving.
Knowing these four communication styles will help you identify which one you are and which ones your teammates encompass. Once you are aware of this, you can successfully communicate with others by using your style. These communications skills enable people to engage in dialogue with others and establish a rapport that is crucial to your business. 

Our Communication Skills Products
HRDQ has the communication skills training materials that transform audiences into world-class communicators. Utilize these communication skills training courses, games, and assessment tools to give yourself an idea as to where people stand with respect to their conversational skills. By investing in communication skills training, the people in your enterprise will be equipped with assertiveness, rapport development skills and poise. Communication skills activities ensure that your staff delivers feedback with confidence.
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