When the Phone Rings: Telephone Skills for Better Service DVD

When the Phone Rings: Telephone Skills for Better Service DVD

DVD: 20 minutes

Includes one complimentary Study Guide.

Price: $169.00
In Stock
Item ID:4102E1TS
When the Phone Rings
Training Video Run Time: 20 Minutes

Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.

Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
    • Customer service etiquette.
    • Taking an accurate message.
    • Handling transfers and multiple lines.
    • Voice mail and leaving a message.
    • Problem calls.
Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."



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