Having a positive attitude toward customers
Encouraging customer feedback
Responding to customer problems
Developing repeat relationships
Seeking to exceed customer expectations
The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.
Learning Outcomes:
Create a profile of individual customer service strengths and weaknesses
Recognize the opportunities to improve customer service and retention
Identify an individual action plan to enhance service in the 5 key areas
Dont just talk about providing better customer service make it a reality! Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in 5 critical areas:
