The old adage “the only thing constant is change” has never been more true than it is in today’s work world. Factors such as the economy, advancements in technology and customer demands require companies act quickly; to adjust and innovate. HRDQ’s Mastering the Change Curve will help train each team member to understand their response to change, confront challenges and successfully move through the four change phases: Denial, Resistance, Exploration and Commitment.
Positively strengthen morale, build trust and increase productivity as you use this tool to support your employees through the change process.
Learning Outcomes
Identify an actual organizational change to assess
Understand the four phases of change
Assess one’s current stage in the change process
Identify both productive and nonproductive change behaviors
Establish positive strategies for coping with change
Theory & Development
Experts in the area of organizational development and change management, the authors, Drs. Dennis Jaffe and Cynthia Scott acknowledge that change is part of conducting business – it is constantly occurring at various degrees throughout an organization. Recognizing that change affects each individual differently and that reactions will vary from person to person, it is imperative to understand the four phases of change and how to help one successfully move through the process. These phases are Denial, Resistance, Exploration and Commitment.
The Change Curve Model is based on the following principles:
Change is continuous
Everyone has a different response-to and acceptance-of change
Adaptation to change happens sequentially
Both positive and negative behaviors should be expected
Open, proactive dialogue can help to minimize disruption and dissention
Progression through the four phases often results in new opportunities and personal growth
Uses for the Product
Mastering the Change Curve is designed to coach people how to successfully move through a time of transition. Its flexible format is appropriate for a variety of training situations from individual online use, to a workshop, or team-building session.
Individuals will benefit from self-evaluation as they interact with the assessment, receive their report results, gain insight, and develop a personal action plan.
As a Group encountering change together, this exercise will stimulate discussion, promote a better understanding of team members, and help groups to move forward and together through the transition process.
How it Works
Mastering the Change Curve starts by asking participants to identify an actual change process and then respond to the 24-statement self-assessment. Individuals will score their answers; identify which of the four phases of change they are in currently; and, gain insight on how to move successfully through the first three phases: Denial, Resistance and Exploration; resulting in the last: Commitment.
Facilitators will benefit from a step-by-step guide that provides an outline for leading a two-hour Mastering the Change Curve workshop and clarifies how to interpret assessment results. Additionally, the Facilitators Guide thoroughly explains the four phases of change and details the model’s technical development. This guide also includes:
Workshop–at-a-Glance which contains a Preparation Checklist & Facilitator Instructions
Facilitator Support complete with a list of FAQs, Optional Activities and Alternative Training Templates
Reproducible Masters such as Certificates and Overhead Transparencies
Complete Participant Guide
The Mastering the Change Curve Online Self-Study tool is ideal for individual self-evaluation or for trainers who are facilitating a multiple-location group. The online assessment is personalized, available anytime, allows you to manage and track data in one central location, and provides automatic scoring and instant results.
What to Order
Mastering the Change Curve is available in both online and print versions. You will need a Facilitator Guide for each trainer and an online or print participant material for each learner. Purchasing all of the participant materials you need at one time may qualify you for quantity discounts that can save you money and simplify ordering.
The online version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. It offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.
The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment, if you don’t know who the participants will be before the class begins, or if your learners do not have easy access to computers. Includes pressure-sensitive forms for scoring to aid manual tabulation. The accompanying Participant Guide includes interpretive information, worksheets, and action planning.
First-Time Facilitators
You will need to order a Facilitator Guide per trainer and either 1 Print Participant Guide or 1 Online Assessment for each individual learner.
If you are new to this product we highly recommend HRDQ QuickStart Training, whether you are a novice trainer or a seasoned facilitator. It’s an excellent way to quickly get up to speed on the product so you can step into your first training class with confidence. Personalized, one-on-one telephone coaching is provided at your convenience. Our subject matter experts will review the program with you, offer ideas for tailoring the program to your specific needs, discuss typical participant questions and reactions, and more.
Continuing Facilitators
Each time you administer the assessment you will need to new a Print or Online Assessment for each individual. Quantity discounts begin at 50 units per order. Additional Facilitator Guides are available for individual purchase if you have additional trainers or require a new copy.
