Have you heard? Effective listening skills are the foundation for better communication, decision making, and teamwork, as well as reduced absenteeism, turnover, and conflict. Yet studies show people remember only half of what they hear, even moments after they’ve heard it. That’s because listening and hearing are not one and the same. And while we may be born with the ability to hear, the ability to listen is a skill that must be developed.
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Posted by on 6/23/2017 to Team Building
Positive buzz, measurable results, and improved performance top every trainer’s wish list. It’s also the key to getting management buy-in and achieving professional success. But you won’t get there with lecture-style training or e-learning programs where rows of chairs face forward or the only activity taking place is the clicking of a mouse.
Posted by on 6/13/2017 to Team Building
In business, as in most human endeavors, the best teams win. A work group, business unit, or organization that functions as an effective team will always outperform one that doesn’t. But what factors need to be present for “great teamwork” to exist, and how do you go about building effective teams?
Posted by on 6/7/2017 to Personality Style
Effective leaders draw out the best performance from their employees by understanding personality style and flexing to meet the needs of individual employees—who may or may not share the same personality style. Employees are motivated by different things: recognition, autonomy, close supervision, or social activities. A leader’s ability to first identify these differences and then quickly adapt to address individual needs can be the difference between leadership success and failure.
Posted by on 6/1/2017 to Communication
What is communication style? When asked many people think of two or more people engaged in conversation. But communication is a multifaceted series of actions and interpretations, simultaneously more complex and simple than conversation. Four different forms of communication are verbal, paraverbal, body language, and the use of personal space. All four forms send messages to other people.