Training tools for developing great people skills.
If you think performance issues will magically vanish into thin air, think again. Have you ever had a manager who talked with an employee say, one, two, maybe three times about a nagging performance issue - but no good ever came from it? Or maybe you're familiar with the manager who chooses to pretend problems don't exist and ignores them altogether. And then there's the over-controlling manager who likes to chew out employees when their performance isn't up to snuff. Unfortunately, these types of scenarios occur far too often in the workplace and they're a lose-lose predicament for not only the employee and manager, but the organization as well.
Skilled managers know that the first step to effective coaching is to establish a rapport based on mutual trust. It's the foundation of healthy manager-employee relationships and the key to growth and performance. But that's only the first step. To ensure a truly productive coaching meeting, managers need to follow a seven-step process:
This approach to performance coaching doesn't come from gut instinct or intuition alone. That's why the best place to initiate training is with the Coaching Skills Inventory. Designed for supervisors, managers, and team leaders, this assessment measures the ability to conduct effective coaching meetings and build productive relationships with employees. With the help of the Coaching Skills Inventory, they develop the ability--and the confidence--to redirect employee behavior and improve everyday performance.
Presented with 18 everyday coaching situations, managers select the action response they are most likely to take. Scoring the inventory produces an Overall Coaching-Effectiveness Profile, and the subscores measure their skill level in each of the seven steps of the Coaching Meeting Model process.
The self-assessment takes approximately 20 minutes to complete, and an additional 40 minutes (minimum) is required for the scoring, interpretation of results, debrief, and goal setting. You can expand the learning into a three-hour program using the workshop outline and PowerPoint presentation that's offered in the Facilitator Guide. Also included is follow-up assessment you can administer to measure progress post-training. Trainer certification is not required to administer or facilitate the Coaching Skills Inventory.
The Coaching Skills Inventory is excellent as a stand-alone learning instrument or part of a more comprehensive training program. It's appropriate for use with managers, supervisors, and team leaders. The Coaching Skills Inventory can also be used with prospective managers to help them prepare for their coaching responsibilities when they are promoted.
Ability to conduct effective performance coaching meetings
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