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Coaching Skills Inventory

Coaching Skills - Coaching Skills for Managers by HRDQ
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Coaching Managers & Skills Inventory

3rd Edition

by Kenneth Phillips

If you think performance issues will magically vanish into thin air, think again. Have you ever had a manager who talked with an employee say, one, two, maybe three times about a nagging performance issue - but no good ever came from it? Or maybe you're familiar with the manager who chooses to pretend problems don't exist and ignores them altogether. And then there's the over-controlling manager who likes to chew out employees when their performance isn't up to snuff. Unfortunately, these types of scenarios occur far too often in the workplace and they're a lose-lose predicament for not only the employee and manager, but the organization as well.

Skilled managers know that the first step to effective coaching is to establish a rapport based on mutual trust. It's the foundation of healthy manager-employee relationships and the key to growth and performance. But that's only the first step. To ensure a truly productive coaching meeting, managers need to follow a seven-step process:

  • Building a Relationship of Mutual Trust
  • Opening the Meeting
  • Getting Agreement
  • Exploring Alternatives
  • Getting a Commitment to Act
  • Handling Excuses
  • Closing the Meeting

This approach to performance coaching doesn't come from gut instinct or intuition alone. That's why the best place to initiate training is with the Coaching Skills Inventory. Designed for supervisors, managers, and team leaders, this assessment measures the ability to conduct effective coaching meetings and build productive relationships with employees. With the help of the Coaching Skills Inventory, they develop the ability--and the confidence--to redirect employee behavior and improve everyday performance.

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Presented with 18 everyday coaching situations, managers select the action response they are most likely to take. Scoring the inventory produces an Overall Coaching-Effectiveness Profile, and the subscores measure their skill level in each of the seven steps of the Coaching Meeting Model process.

The self-assessment takes approximately 20 minutes to complete, and an additional 40 minutes (minimum) is required for the scoring, interpretation of results, debrief, and goal setting. You can expand the learning into a three-hour program using the workshop outline and PowerPoint presentation that's offered in the Facilitator Guide. Also included is follow-up assessment you can administer to measure progress post-training. Trainer certification is not required to administer or facilitate the Coaching Skills Inventory.

Learning Outcomes

  • Identify strengths and weaknesses in the skills needed for effective coaching meetings.
  • Compare skill levels with a normative group of managers from a wide range of industries.
  • Acquaint managers, supervisors, and team leaders with a seven-step model for effective coaching meetings.
  • Help employees to improve their performance through effective performance coaching meetings.
  • Measure the development of coaching skills pre- and post-training.

Uses for the Assessment

The Coaching Skills Inventory is excellent as a stand-alone learning instrument or part of a more comprehensive training program. It's appropriate for use with managers, supervisors, and team leaders. The Coaching Skills Inventory can also be used with prospective managers to help them prepare for their coaching responsibilities when they are promoted.

Use the assessment to:

  • Introduce a new performance management system within an organization.
  • Assess the coaching strengths and weaknesses of individual managers.
  • Identify the collective skill level of managers within an organization.
  • Reinforce performance coaching skills after a training event.
  • Examine the effect and results of training using pre- and post-training scores.

Product Type



Ability to conduct effective performance coaching meetings


  • Building a Relationship of Mutual Trust
  • Opening the Meeting
  • Getting Agreement
  • Exploring Alternatives
  • Getting a Commitment to Act
  • Handling Excuses
  • Closing the Meeting

Time Required

  • Administration: 20 minutes
  • Interpretation: 40 minutes
  • Workshop: 3 hours

What to Order

Facilitator Set: Order one per trainer.
The comprehensive facilitator set includes everything a trainer needs to deliver the Coaching Skills Inventory, including background information, administrative guidelines, workshop outlines, a post-training follow-up assessment, optional activities, alternative workshop designs, PowerPoint presentation, and sample participant materials.
Print Self-Assessment: Order one per individual or participant.
The Coaching Skills Inventory self-assessment is available in printed format. Includes the 18-item inventory with pressure-sensitive scoring, interpretive information, Coaching Skills Model, and goal-setting worksheets. Quantity discounts are available.
QuickStart Training: Optional
Whether you are a novice trainer or seasoned facilitator, we highly recommend HRDQ QuickStart Training. Personalized, one-on-one telephone coaching is provided at your convenience to get you up-to-speed on the product. Our subject matter experts will review the content with you, offer ideas for tailoring it to your specific needs, discuss typical participant questions and reactions, and more.
Ken is founder and CEO of Phillips Associates, a consulting and publishing company with expertise in performance management and measurement and evaluation of learning. He has more than 30 years experience designing learning instruments and assessments and has authored more than a dozen published learning instruments. He regularly speaks to American Society for Training and Development (ASTD) groups and university classes. Since 2008, he has spoken at the ASTD International Conference on topics related to measurement and evaluation of learning.

Prior to pursuing a Ph.D. in the combined fields of organization behavior and educational administration at Northwestern University, Ken held management positions with two colleges and two national corporations. In addition, he has written articles that have appeared in T+D magazine, Training Today, and He is a contributing author to three books.

Ken earned the Certified Professional in Learning and Performance (CPLP) credential from national ASTD in 2006 as a pilot pioneer and was recertified in 2009 and 2012.

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Get Fit for Coaching Assessment
A diagnostic learning instrument that measures five key coaching skills.
Get Fit for Coaching Game
A hands-on classroom game that provides skill practice in the five key areas measured by the companion assessment.
What's My Coaching Style?
Part of the HRDQ Style Series, this assessment identifies personal coaching style and offers tips for using it to improve coaching relationships.
The Art of Successful Coaching
A classroom workshop and e-learning program that helps managers to adopt a facilitative coaching role to improve employee performance.
Coaching Achievement
A one-day classroom program that shows managers and leaders how to become effective on-the-job coaches.
Products (Total Items: 12)
Coaching Skills Inventory - Information Kit
Digital Download
Coaching Skills Inventory - QuickStart Training
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