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Training tools for developing great people skills.

What's My Communication Style?

Communication Styles by HRDQ
HRDQ Services HRDQ Services

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3rd Edition

by Eileen Russo

Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.

If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What's My Communication Style? is a proven training assessment that identifies an individual's dominant communication style - Direct, Spirited, Considerate, or Systematic - and the communication behaviors that distinguish it.

Part of the bestselling HRDQ Style Series, the communication assessment and its supporting materials provide a practical and easy-to-use language that enables lasting insights into how to gain mastery over one's own communication behavior and how to interpret the behavior of others - in any situation. What's My Communication Style? is a powerful centerpiece for management development and interpersonal skills training.

Now available in these languages:

Spanish Version Chinese Version

  • How it Works
  • Product Details
  • Getting Started
  • About the Author
  • Free Resources
  • Reviews
  • Also Recommended
Communication Style Statistics Infographic by HRDQ

What's My Communication Style? starts with a self-assessment (a communication style inventory) that takes approximately 10 minutes to complete. Individuals respond to 24 different items relating to both verbal and nonverbal communication by selecting the statement ending that they believe best reflects their perceived communication behavior. Each response is scored, providing individuals with a total summary for each of the four personal communication styles: Direct, Spirited, Considerate, and Systematic. The majority of individuals will show a clear preference for one of the styles, which becomes their Dominant Style. This communication style inventory is followed by approximately one hour of interpretation of scores, topic discussion, debriefing, and action planning. The What's My Communication Style? Facilitator Guide also offers an easy-to-follow workshop outline that expands What's My Communication Style? into a 1.5-hour classroom training program.

Learning Outcomes

  • Identify a preference for one of four communication styles
  • Uncover the characteristics of each style
  • Discover how style affects communication
  • Learn how to "speed read" a person's dominant communication style
  • Understand how to "flex" style for effective communication with others

Uses for the Communication Assessment

What's My Communication Style? is appropriate for use with anyone and is equally effective for personal and management development. The communication assessment can be used as a standalone training development tool, or it can be incorporated into a more comprehensive training program on communication skills. This communication assessment is an effective foundation for a variety of soft-skills training topics, including communication, leadership, team building, and supervisory skills.

If you are familiar with the DISC-based assessments, you will find that What's My Communication Style? is a practical and easy-to-use alternative.

Product Type


Join the 700,000 people who have benefitted from our assessment and discovered what communication style is most dominant in their personality. Poor communication can cost both time and money, and 70% of small to mid-size businesses claim ineffective communication is their primary problem. Stop the cycle now by honing your company’s communication styles with this assessment.


A number of different personal communication styles, ranging from everything from your habits of talking, listening, movement, and even handshake. The goals:

  • Identify a preference for one of four communication styles
  • Uncover the characteristics of each style
  • Discover how style affects communication
  • Learn how to "speed read" a person's communication style
  • Understand how to "flex" style for effective communication with others

Number of items



  • Expressiveness
  • Assertiveness

Time Required

One hour, with an optional workshop that ranges between one hour to half-a-day.

What to Order

Facilitator Set: Order one per trainer.
The comprehensive facilitator set includes everything trainers need to deliver What's My Communication Style, including background information, administrative guidelines, a step-by-step workshop outline, the HRDQ Style Model, alternative workshop designs, optional activities, Microsoft PowerPoint presentation, and sample participant materials.
Print Self-Assessment: Order one per individual or participant.
The Print Version is ideal for facilitators who prefer to oversee scoring and administration of the assessment, if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation. The accompanying Participant Guide includes interpretive information, worksheets, and action planning.
Online Self-Assessment: Order one per individual or participant.
The Online Version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. It offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.
QuickStart Training: Optional
If you are new to this product we highly recommend HRDQ QuickStart Training, whether you are a novice trainer or a seasoned facilitator. It's an excellent way to quickly get up to speed on the product so you can step into your first training class with confidence. Personalized, one-on-one telephone coaching is provided at your convenience. Our subject matter experts will review the program with you, offer ideas for tailoring the program to your specific needs, discuss typical participant questions and reactions, and more.

Dr. Eileen M. Russo, is former vice president of research and development for HRDQ. She has a PhD in social psychology with a minor in organizational behavior and an MS in social psychology from the University of Pittsburgh, as well as a BA in psychology from Fairfield University.

Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. As vice president of research and development, Eileen was responsible for overseeing the development of HRDQ products.

Eileen is the author of many HRDQ products, including What's My Style?, What's My Communication Style?, and the Supervisory Skills Questionnaire.

"I highly recommend HRDQ's Communication Styles Assessment. I teach a class called 'The Art of Human Relations' and we use the Assessment during class to teach participants about their own styles as well as fellow participants' styles. We stress that every style has strengths and opportunities for improvement, and that understanding communication styles can enhance success in the business world as well as in their personal lives. The Platinum Rule (Tony Allesandra) says to 'Treat others the way they want to be treated' and this Assessment helps prepare people to do exactly this. It is an excellent value for the price, and very easy to use."-Laurie Bouchard, LBouchard & Associates, LLC
"What's My Communication Style? helped me gain a lot of clarity on how to coach people - specifically managers - on how to manage others more efficiently. I coached a Systematic manager with a Spirited employee. By taking the assessment, the manager realized she had a highly skilled employee but hadn't valued him because she had expected him to be like her. If people really stop to understand how their style impacts communication, it can make a big difference in their relationships with others." -Kerrie Halmi | President, Halmi Performance Consulting
"What's My Communication Style? is a great way to get better results as a leader and I would definitely recommend it to other organizations. It opened our eyes right from the beginning. Because we took the online version and received our results ahead of time, we were intrigued and came to the session ready to talk. The 'a-has' came when we learned how to deal with people who have styles different from ours. The tool allows you to see different styles and gauge how you should approach others. It opened a dialogue with chapter presidents from every region in the U.S. about how we can - and should - improve communication with the rest of the members."-Christine Beck-McKay | President, McDonald's Restaurants Women Operators Network
"I presented What's My Communication Style? to a group of 50 professionals from different industries and they were captivated. This tool provides an excellent means of helping people better understand why they are perceived as they are and how they can become more flexible and successful in the workplace." -Janet Skotko | Speech/Language Pathologist, The Voice Institute

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