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Conflict Strategies Inventory

Conflict Strategies & Conflict Inventory by HRDQ

Third Edition

by Eileen M. Russo, PhD, Matthew Eckler,
Derek Mann, and the HRDQ Development Team


Conflict Management Strategies & Inventory

A combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory improves an individual's ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues.

Extensively updated and enhanced, the third edition features a fully revised, full-color facilitator guide, comprehensive participant workbook, new online assessment options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn't a better way to equip individuals with the knowledge and insight they need to address conflict in any situation.

The revised third edition facilitator set offers tools to lead a training workshop, including comprehensive background information, step-by-step facilitator guidelines, a skill-development module, sample participant materials, and a flash drive containing a professional Microsoft® PowerPoint® presentation and facilitator support resources. Trainer certification is not required to administer or facilitate the Conflict Strategies Inventory.

Learning Outcomes

  • Pinpoint one's preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the Integrating strategy
  • Learn and practice when to use alternative strategies
  • Create a development plan to put the learning into action
Click here to download a product tour video. Click here to download a PDF product guide.
  • How it Works
  • Product Details
  • Getting Started
  • About the Author
  • Free Resources
  • Reviews
  • Also Recommended

The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management. Presented with ten common workplace situations, individuals identify a preference for one of five basic conflict strategies: Integrating, Avoiding, Smoothing, Competing, and Compromising. Scores reveal a personal Conflict Strategies Profile. The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to an hour for the interpretation of results, debrief, and action planning.

Uses and Applications

The Conflict Strategies Inventory is most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful. It can be used as a stand-alone learning instrument, the centerpiece of a more comprehensive curriculum, or a tool to:

  • Develop new approaches and solutions
  • Tackle recurrent conflict issues
  • Inspire interest and creativity
  • Introduce conflict management skills to teams

Target Audience

All individuals, especially those in the midst of conflict

Product Type

Self-assessment and classroom workshop


Preference for one of five conflict strategies


  • Integrating
  • Compromising
  • Competing
  • Smoothing
  • Avoiding

Time Required

  • Administration: 25 minutes
  • Interpretation: 1 hour
  • Workshop: 1 - 4 hours (optional)

Whether you are facilitating an instructor-led program or administering self-directed learning, we offer a range of soft-skills training tools that enable you to deliver a results-driven experience.

Click here to determine which materials best suit your training needs.

If you're new to Conflict Strategies, try QuickStart Training Personalized, one-on-one telephone coaching gets you up to speed quickly. Our subject matter experts will review the product content with you, offer ideas for tailoring it to your specific needs, discuss typical participant questions and reactions, and more.

Eileen M. Russo, Ph.D. is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an M.S. in social psychology from the University of Pittsburgh, and a B.A. in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What's My Communication Style? assessment.

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his B.S. in communications media with an emphasis in organizational communication from Indiana University of Pennsylvania. Matt's areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, PhD is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and the Journal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.

Theoretical Background Product Guide Online Assessment Sample

Call us at 800.633.4533 to take a free test drive of the online assessment

"The Conflict Strategies Inventory challenges people to look differently at conflict. It not only stimulates a lot of valuable discussion, it's actionable, which is the biggest reason I choose it over another well-known assessment." Glen Whipple, LTI Consulting, LLC

Have you used the Conflict Strategies Inventory? Let us know what you think! Click here to fill out a feedback form, or send your product reviews to

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