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Training tools for developing great people skills.

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Customer Service

Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Can you say (with confidence) that your organizationís customer service is exceptional? Do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart from the rest. Thatís why a customer service assessment is one of the best investments you can make.

Use a customer service assessment to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Once you know the areas where improvement is needed, youíll be able to develop action plans for more effective customer service behaviors.
  • Becoming a Customer Service Star Becoming a Customer Service Star
    Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
  • Trust Your Canary: Respect On-The-Go Trust Your Canary: Respect On-The-Go
    Trust Your Canary tools equip your leaders and staff with hands-on strategies to prevent and deal with workplace incivility and harassment. These information-packed products inspire and mobilize people to step up in the service of civility and respect.
  • Customer Service Activities for Training Customer Service Activities for Training
    Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address critical questions.
  • Customer Service Commitment Customer Service Commitment
    The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed.
  • Customer Service Skills Profile Customer Service Skills Profile
    Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service.
  • Internal Customer Service Assessment Internal Customer Service Assessment
    The Internal Customer Service Assessment illustrates the real differences between internal and external service, and is is designed to help internal service providers evaluate how well they are practicing the behaviors that constitute excellent internal service.
  • Knock Your Socks Off Service Knock Your Socks Off Service
    Based on best-selling Knock Your Socks Off Serviceģ book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization's ability to deliver world-class service ó and helps them create an action plan for improvement.
  • SkillBuilders: 50 Customer Service Activities SkillBuilders: 50 Customer Service Activities
    Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities.
  • Telephone Skills Training Activities Telephone Skills Training Activities
    The Telephone Skills Training Manuals, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls.
  • Customizable and Reproducible Products Customizable and Reproducible Products
    Stellar customer service is what sets extraordinary companies apart from the rest. Thatís why customer service training is one of the best investments money can buy. Show your reps how to keep customers satisfied in all situations.
  • Customer Service Training DVDs Customer Service Training DVDs
    These DVDs use realistic scenarios to teach the importance of good customer service skills, as well as the techniques needed to deliver quality service.