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Learning to Listen

Listening Skills Test - Learning to Listen

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Sample an Audio Based Excercise:

by Laurie Ribble Libove, MS and the HRDQ Development Team

If you want to make real improvements to communication, it's time to listen up.

Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. Whether you are looking for an instructor-led program or a self-paced learning option, this combination self-assessment, workbook, and classroom workshop offers a comprehensive yet flexible solution that improves active listening skills.

It's been a trainer favorite for more than 15 years, and Learning to Listen has just been substantially enhanced! From background information and improved statistical reliability to preparation and facilitation guidelines, the Third Edition offers everything you need to get up to speed quickly and deliver a successful training experience, including a fully revised, full-color facilitator guide, a participant workbook , new online assessments, a self-study option, support materials, audio-based practice activities, and so much more.

Why is Learning to Listen so effective?
With a focus on both visible and invisible aspects of listening behavior, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization.

Learning Outcomes

  • Determine listening effectiveness in three dimensions
  • Explore the visible and invisible aspects of listening
  • Learn what it takes both physically and mentally to listen
  • Understand common barriers to effective listening
  • Create a plan to put new skills into immediate action

  • How it Works
  • Product Details
  • Getting Started
  • About the Author
  • Free Resources
  • Reviews
  • Also Recommended

The Learning to Listen self-assessment is available in both online and printed formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of Almost Always to Almost Never. Results reveal an Overall Listening Effectiveness score as well as subscores in three dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. The inventory takes approximately ten minutes to complete and we recommend you allow about an hour for the interpretation of results.

In addition to the self-assessment, the Learning to Listen Facilitator Set includes all the tools you need to lead a half-day classroom workshop, from comprehensive background information and step-by-step instructions to a professional Microsoft® PowerPoint® presentation, skill practice exercises, and development planning. Trainer certification is not required to administer or facilitate Learning to Listen.

The Third Edition also offers online assessment options for both individual users and self-study learning that feature a personalized, comprehensive interpretation of results plus the Listening Model, a review of responses, and development exercises to help improve performance.

Uses and Applications

Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role. It can be used as a stand-alone communication assessment, the centerpiece of a soft-skills training program, or part of a more comprehensive curriculum on topics such as:

  • Communication
  • Performance Coaching
  • Customer Service
  • Needs Assessmen
  • Selling Skills
  • Supervising
  • Negotiating
  • Giving and Receiving Feedback

Target Audience

All Individuals

It's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.

Product Type

Self-assessment and classroom workshop


Three dimensions of effective listening


  • Staying Focused
  • Capturing the Message
  • Helping the Speaker

Time Required

  • Administration: 10 minutes
  • Interpretation: 1 hour
  • Workshop: 4 hours / half day (Optional)

Whether you are facilitating an instructor-led program or administering self-directed learning, we offer a range of soft-skills training tools that enable you to deliver a results-driven experience.

Click here to determine which materials best suit your training needs.

If you're new to Learning to Listen, try QuickStart Training. Personalized, one-on-one telephone coaching gets you up-to-speed quickly. Our subject matter experts will review the product content with you, offer ideas for tailoring it to your specific needs, discuss typical participant questions and reactions, and more.

Laurie Ribble Libove, MS is a specialist in strategic human resource management and organizational development. She earned a MS from the School of Management and Labor Relations at Rutgers University and a BS in Economics from the Wharton School of Business at the University of Pennsylvania. Ms. Ribble Libove served as a lecturer at the Haas School of Business at the University of California - Berkeley and an instructor in the MBA program at Dominican University of California. She is the author and co-author of several HRDQ training tools, including Leading Change at Every Level, Trust: The Ultimate Test, and The Comprehensive Leader.

Learning to Listen has proven to be the perfect instrument for determining the areas most needed for [listening] skill development. I have used Learning to Listen with many hundreds of corporate participants and it effectively assists us in guiding them along the path to becoming quality listeners. Jeffrey Patnaude | President, The Patnaude Group
Learning to Listen was great! It fit perfectly with the rest of the program. The focus was on how to improve skill, not theory—very practical. Emily L. Blanck | Participative Process Consultant, Participative Process

Have you used Learning to Listen? Let us know what you think! Send your product reviews to

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Products (Total Items: 14)
Learning to Listen 3ed - Product Tour
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Learning to Listen 3ed - Facilitator Set
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Learning to Listen 3ed - Poster
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Learning to Listen 3ed - HRDQue Card
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Learning to Listen 3ed - QuickStart Training
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Learning to Listen 3ed - Theoretical Background
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Learning to Listen 3ed - Info Kit
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