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Supervisory Skills Questionnaire

Supervisory Skills QuestionnaireThird Edition
Eileen M. Russo, PhD

The skills supervisors need to perform their balancing act.

Supervisors play a pivotal role in the success of today’s businesses. There’s no doubt about that. Not only are they charged with getting work done—through others no less—but they are also the vital link between your organization and its work groups. And these sometimes opposing forces can leave supervisors wobbling on a tightrope as they try to juggle management expectations and the needs of their employees.

What enables one supervisor to walk the fine line while another falls flat? The answer lies in mastering five key skills and the ability to balance the goals of the organization with the demands of the work group:

  • Guiding the Work
  • Organizing the Work
  • Developing Your Staff
  • Managing Performance
  • Managing Relations

Get the Info Sheet here.

Supervisors need these basic skills to be successful. So don’t leave them dangling without a safety net. Empower your supervisors with the assistance of the Supervisory Skills Questionnaire (SSQ), a practical yet very powerful assessment that’s been a go-to solution for thousands of trainers over the last 15 years.

With the SSQ, your supervisors will develop the skills they need to face everyday challenges such as dealing with unexpected problems, handling performance issues, delegating, and providing direction.

  • How it Works
  • Product Details
  • Getting Started
  • About the Author
  • Free Resources
  • Reviews
  • Also Recommended

How it works
The SSQ presents individuals with a series of 30 real-world situations. Their task is to choose one of three possible response actions. Scores reveal an overall supervisory score as well as strengths and areas for improvement in five specific skills:

  • Guiding the Work
  • Organizing the Work
  • Developing Your Staff
  • Managing Performance
  • Managing Relations

The SSQ also offers a 360° multi-rater assessment that allows supervisors to receive direct feedback from their employees. The comprehensive data provides individuals with an in-depth understanding of their performance and a benchmark they can use to create an action plan for improvement.

The self- and 360° assessments take approximately 15 minutes to complete. We recommend you allow approximately one hour for the interpretation of results, debrief, and goal setting. You can also expand the learning into a 2.5-hour workshop using the outline and PowerPoint presentation included with the Facilitator Guide. Trainer certification is not required to administer or facilitate the SSQ.

Learning Outcomes

  • Identify skill strengths and weaknesses
  • Improve proficiency in 5 key skill areas
  • Learn which actions every supervisor should avoid
  • Understand the keys to effective planning, prioritizing, and delegating
  • Build productive relationships with other work groups

Uses and Applications
The SSQ is excellent as a stand-alone learning instrument or part of a more comprehensive training program. It was developed specifically for inexperienced supervisors, but the SSQ can also be used with seasoned managers. The assessment is effective as a:

  • Centerpiece of a supervisory or leadership development program.
  • Discussion starter to bring to the surface existing problems.
  • Benchmark for new supervisor orientation.
  • Readiness gauge for new supervisors.
  • Refresher for more experienced supervisors.
  • Mentoring tool for novice supervisors.
  • Follow-up assessment for measuring performance improvement.

Product Type
Print and online assessment

Proficiency in five supervisory skills

Guiding the Work
Organizing the Work
Developing Your Staff
Managing Performance
Managing Relations

Time Required
Administration: 15 minutes
Interpretation: 1 hour
Workshop: 2.5 hours

What to Order

Facilitator Set: Order one per trainer.
The comprehensive facilitator set includes everything a trainer needs to facilitate the SSQ, including background information, administrative guidelines, individual and team workshop outlines, optional activities, alternative training designs, PowerPoint presentation, and sample participant materials.

Self-Assessment: Order one per individual or participant.
The SSQ self-assessment is available in both online and printed formats. Includes assessment results, interpretive information, worksheets, and action planning. Quantity discounts are available.

Peer Feedback Form: Order a minimum of three per supervisor.
The 360° assessment is available in printed format only. We recommend ordering a minimum of three feedback forms per supervisor. Please note: We suggest a one-week allowance for the distribution and coordination of peer feedback.

QuickStart Training: Optional
Whether you are a novice trainer or seasoned facilitator, we highly recommend HRDQ QuickStart Training. Personalized, one-on-one telephone coaching is provided at your convenience to get you up-to-speed on the product. Our subject matter experts will review the content with you, offer ideas for tailoring it to your specific needs, discuss typical participant questions and reactions, and more.

Online vs. Print Assessments
The Online Version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. The assessment is administered through the HRDQ Assessment Center, which offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.

The Print Version is ideal for facilitators who prefer to oversee the administration of the assessment, do not know who will be attending the class in advance of the session, or do not have easy access to computers. Each assessment includes pressure-sensitive forms, interpretive information, worksheets, and action planning.

Eileen M. Russo, PhD
Dr. Eileen M. Russo is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an M.S. in social psychology from the University of Pittsburgh, and a B.A. in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What’s My Communication Style assessment.

Here are several free resources that will better acquaint you with the product and help you to make an informed decision:
  • View a free sample of the online assessment report.
  • Download the free webinar, “Taking the Lead: Five Things Every Supervisor Should Know.
  • Download the free theoretical background.
  • Call 800-633-4533 to take a free test drive of the online assessment.
  • Get the Info Sheet here.
"UTSA has used HRDQ’s Supervisory Skills Questionnaire as a backbone for our Supervisory Series since 2000. Our participants take it between session one and 2 and rely on its feedback for their compass for the next 5 weeks of ½ day per week training. This video shows some of the analysis and action planning they do based on the questionnaire, but what it doesn't show is the impact of their learning that keeps on giving and giving year after year. Thanks HRDQ! We love you!”

The University of Texas at San Antonio

Watch HRDQ's products in action on YouTube Watch Supervisory Skills in action!

"I use the Supervisory Skills Questionnaire in a “New Manager Success” program, and find it helpful in demonstrating how to move from being an individual contributor to becoming a member of management. When I have a class of at least several participants, the questionnaire sparks some great conversation."

Lisa Robinson
Manager, Talent Development
Indiana Farm Bureau Insurance

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Expand or reinforce the learning with these related products:

Flight From Savo: A hands-on game that reinforces the five skills presented in the SSQ.
Supervising with Confidence: A one-day program dedicated to developing the five supervisory skills.
Best Boss Inventory: An assessment that measures a supervisor’s ability to motivate, lead, and inspire their employees.
The Toughest Supervisor Challenges & How to Overcome Them: A customizable program that offers three keys to resolving everyday problems.
Stepping Up: A program that helps new supervisors to understand their roles and responsibilities.

Products (Total Items: 8)
Supervisory Skills Questionnaire - Facilitator Set
Price: $180.00
Supervisory Skills Questionnaire - Self Assessment
Price: $17.00
Supervisory Skills Questionnaire - Observer Form
Price: $9.00
Supervisory Skills Questionnaire Online Assessment Center Credit
Price: $25.00
Supervisory Skills Questionnaire Online Assessment Individual Registration
Price: $25.00
Supervisory Skills Questionnaire - Theoretical Background
Price: Free
Supervisory Skills - Trainer's Bundle
Price: Only $632! You'll save 20%
Taking the Lead: Five Things Every Supervisor Needs to Know
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