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Supervisory Skills Questionnaire & Training

Supervisory Skills & Training by HRDQ

Fourth Edition

by Eileen M. Russo, PhD and the HRDQ Development Team

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Get supervisors in gear.

Making the step up to supervisor is a difficult transition for most people. Not least because it takes skill to balance the needs of the organization with those of the work group. As a vital cog in the wheel of organizational success, you can start the wheels turning for the supervisors in your organization with the Supervisory Skills Questionnaire, the training solution that gets supervisors quickly up to speed and ready for performance. It’s the tool thousands of trainers have relied upon for supervisory skills training and now the fourth edition has just arrived with a fresh design and numerous enhancements.

From the fully revised, full-color facilitator guide, brand-new participant workbook, online assessments and 180° peer feedback, to new skill-development activities, and development planning exercises, the Supervisory Skills Questionnaire offers a range of assessment and learning options for supervisors of all levels of experience.

Why does the Supervisory Skills Questionnaire click for supervisors?

Supervisors are responsible for getting work done through others and they are the front-line leaders who influence service and quality. Rather than a general focus on supervisory-related topics such as communication, leadership, and motivation, this combination assessment, workbook, and classroom training workshop targets five specific areas that shape a supervisor’s daily work life: Guiding the Work, Organizing the Work, Developing Staff, Managing Performance, and Managing Relations (with other workgroups).When supervisors are able to master these skills, they’re well-equipped to balance the goals of the organization with the needs of their employees.

Learning Outcomes

  • Understand the core roles and responsibilities of a supervisor
  • Measure performance in five key supervisory skills
  • Discover skill strengths and identify areas in need of improvement
  • Develop an action-oriented plan to improve competence and impact
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  • How it Works
  • Product Details
  • Getting Started
  • About the Author
  • Free Resources
  • Reviews
  • Also Recommended

Available in both online and printed formats, the Supervisory Skills Questionnaire assessment tools present individuals with a series of 30 real-world situations. Their task is to choose one of three possible response actions. Scores reveal an overall supervisory score as well as strengths and areas for improvement in five specific skills:

  • Guiding the Work
  • Organizing the Work
  • Developing Your Staff
  • Managing Performance
  • Managing Relations

In addition to the self-assessment, the Supervisory Skills Questionnaire includes a new online 180° feedback component that enables supervisors to understand how they are perceived by their direct reports. The comprehensive data provides individuals with an in-depth understanding of their performance and a benchmark they can use to create an action plan for improvement.

The self-assessment and the online 180° assessment take approximately 20 minutes to complete. If you are not facilitating the half-day training workshop, we recommend you allow approximately one hour for the interpretation of results, debrief, and goal setting.

Trainer certification is not required to administer or facilitate the Supervisory Skills Questionnaire.

Uses and Applications

The Supervisory Skills Questionnaire is excellent as a stand-alone learning instrument or part of a more comprehensive supervisory skills training program. It will benefit supervisors with all levels of experience. With comprehensive and adaptable content, the program covers skill areas that are integral to everyone from relatively inexperienced supervisors to seasoned veterans. The assessment is effective as a:

  • Centerpiece of a supervisor training or leadership development program.
  • Discussion starter to bring to the surface existing problems.
  • Readiness gauge for new supervisors.
  • Refresher for more experienced supervisors.
  • Mentoring tool for novice supervisors.
  • Follow-up assessment for measuring performance improvement.

The fourth edition offers many exciting new features:

  • Fully revised, full-color facilitator guide
  • Step-by-step half-day workshop
  • Paper and online assessment options
  • New self-study assessment option
  • New online option for 180° peer feedback
  • Comprehensive participant workbook
  • Contemporary Supervisory Skills Model
  • New skill-development module
  • Updated references and statistical analysis
  • Microsoft® PowerPoint® presentation
  • Supervisory Skills Model Poster
  • HRDQue Card (SSQ Quick Tips)

Product Type

Assessment and half-day workshop

Measures

Proficiency in five supervisory skills

Dimensions

  • Guiding the Work
  • Organizing the Work
  • Developing Your Staff
  • Managing Performance
  • Managing Relations

Time Required

  • Administration: 20 minutes
  • Interpretation: 1 hour
  • Workshop: Half day

Whether you are facilitating an instructor-led program or administering self-directed learning, we offer a range of soft-skills training tools that enable you to deliver a results-driven experience.

If you're new to Supervisory Skills Questionnaire, try QuickStart Training Personalized, one-on-one telephone coaching gets you up to speed quickly. Our subject matter experts will review the product content with you, offer ideas for tailoring it to your specific needs, discuss typical participant questions and reactions, and more.

Eileen M. Russo, PhD Dr. Eileen M. Russo is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an M.S. in social psychology from the University of Pittsburgh, and a B.A. in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What’s My Communication Style assessment.

Here are several free resources you can access to better acquaint yourself with the SSQ:

Info Kit Theoretical Background Online Assessment Report Sample Webinar | Five Things Every Supervisor Should Know
UTSA has used HRDQ’s Supervisory Skills Questionnaire as a backbone for our Supervisory Series since 2000. Our participants take it between session one and session two, and they rely on its feedback for their compass for the next five weeks of half-day training. This video shows some of the analysis and action planning they do based on the questionnaire, but what it doesn't show is the impact of their learning that keeps on giving and giving year after year. Thanks HRDQ! We love you! -The University of Texas at San Antonio
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Flight From Savo
This hands-on simulation activity allows supervisors to experience the key skills addressed in Supervisory Skills Questionnaire in a fun, interactive setting. The perfect accompaniment to the half-day workshop, the game enhances participants’ understanding of the material by providing a dynamic, learning-rich environment in which they can practice and analyze the application of the five supervisory skills.
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The Best Boss Inventory focuses on six key traits of “best” bosses and helps individuals to gain insight into their current behaviors in leading, motivating, and inspiring their employees.
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This assessment and workshop helps participants to clarify the differences between leading and managing. Participants pinpoint the skills they need to be effective in each role and explore how to balance these two different yet complementary skill sets.
Matrix Manager Inventory
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